EXCEL CUP

Shipping & returns

Last updated 1 November 2026

Collect or post

We confirm stock, postage and payment by email before anything is sent, and let you know when your order is on its way.

Faulty or wrong items

If something arrives faulty, damaged or not as described, email jasen@excelcup.com with your name, order details and a photo. We'll repair, replace or refund it as the Australian Consumer Law requires, and cover return postage.

Change of mind

Contact us within 14 days of receiving your order. Items must be unused, with tags on, and you pay return postage. Custom or personalised items can't be returned for change of mind.

Refunds

Refunds go back to your original payment method once we've received and checked the item.